Shipping policy
Shipping Methods
When you purchase a wholesale on our website it is for UK delivery only. There is a charge of £19.99 shipping for a wholesale order within the UK.
We aim to process and ship your order within 2 business days.
Our standard shipping typically takes up to 7 business days for domestic orders and may take longer for other orders. Shipping times may vary based on your location. For worldwide orders please get in touch with your wish list and address for a quote hello@vintagedepot.co.uk
Processing Time
Orders are typically processed and shipped within 2 business days after your payment is verified. Please note that during peak seasons or special promotions, processing time may be longer.
Shipping Costs
Online Store: When purchasing from our website we charge a rate of £19.99 shipping within the UK for wholesale orders.
International Shipping: We offer worldwide shipping. Shipping for wholesale orders will be calculated based on the shipping method selected, the weight of the package, and the destination.
eBay: You will be able to view the shipping cost for your order during the checkout process on eBay before you complete your purchase.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment. This email is generated by our web host- please check your junk folder if you don't see it in your inbox.
Domestic and International Shipping
For any wholesale orders we offer UK shipping & international shipping, depending on the country location. We are part of the Global Shipping Program on eBay, which calculates the cost to ship your order at checkout.
Shipping Restrictions
Please note that there may be certain items in our inventory that are subject to shipping restrictions or cannot be shipped to specific locations. We will notify you during the checkout process if any restrictions apply to your order.
Address Accuracy
It is essential to provide accurate shipping information during the checkout process. We are not responsible for delays or delivery issues resulting from incorrect or incomplete addresses provided by the customer.
Lost or Damaged Items
In the rare event that your order is lost in transit or arrives damaged, please contact our customer support team at hello@vintagedepot.co.uk as soon as possible. We will work with you to resolve the issue promptly.
Change of Shipping Address
If you need to change the shipping address for your order after it has been placed, please contact our customer support team as soon as possible. We will make every effort to accommodate your request, but we cannot guarantee changes once the order is in transit. Responsibility is with the Buyer to retrieve the parcel.
Returns Due to Shipping Issues
If your order is returned to us due to an incorrect address provided by you, failure to collect the package or any other shipping-related issue, additional shipping charges may apply for reshipment.
Contact Us
If you have any questions or need further assistance regarding our Shipping Policy, please don't hesitate to contact us at hello@vintagedepot.co.uk
By placing an order with Vintage Depot, you agree to abide by the terms and conditions outlined in this Shipping Policy. We appreciate your trust in us and look forward to serving you with the utmost care and efficiency.