Refund policy

Returns Policy:

Business to Business Returns

We only wholesale business to business and not to individuals. Wholesale orders are subject to The Sale of Goods Act 1982. Online wholesale orders and wholesale handpick appointment sales are not eligible for any exchanges or refunds. Due to the nature of these sales, all items will be sold as seen and will not be available for an exchange or refund after purchase. 

We have a 14-day return policy, which means if you have any faults or discrepancies with the order you have up to 14 days after receiving your items to notify us. Please email hello@vintagedepot.co.uk include details and photographs of any problems or discrepancies with your email so we can come to swift resolve. Any resolve, including refunds, can take a further 14 days after you notifying us of any problem.

Returns are assessed and resolved on an order to order basis. Please do not send your order back without liaising with us first. Orders sent back without prior authorisation may not be refunded.

Buyer is responsible for return postage unless it is agreed that the order did not meet our grading specification as detailed above.

In-person Event Returns

All our items are sold as seen. Please check that you are happy with an items condition and price before purchase. Due to the nature of our stock once an order is paid for sadly it cannot be changed or returned. 

Please keep bags cable tied until you leave the event. This is your proof of purchase.