Wholesale FAQs

Q. I've emailed but not heard back yet, how do I make contact?

Firstly, please always check your junk/ spam folder to make sure you've not missed a reply from our team.

Whilst we endeavour to respond to all emails within 24 hours, it may take up to 1 week to respond at busy times. Our working hours are Monday - Friday 9am - 5pm. We are closed on Bank Holidays.

Q. How does your grading work?

Grading varies from wholesaler to wholesaler so we think it's important to explain how we categorise our stock so our customers know what to expect when ordering from us. Please make sure you read and understand our grading methods before purchasing. Here is our Grading Information.

Q. Can I be Specific About What I Do & Don't Want in my Online Order e.g. sizing/ patterns/ brands?

You can provide a brief for our team to use to pick your order but we cannot guarantee that we will be able to fulfil partially or fully. Asking us to pick to a specific brief will also limit the range of products available and may affect the range of brands and sizes included in your order.

We use multiple suppliers and our stock is ever changing so if you would like to know what our current mixes are like e.g. Does our Printed Tee have a lot of Rock Tee or Tourist Tees in? ... you can always get in touch with the team to ask at hello@vintagedepot.co.uk before purchasing.

The best way to shop with us if you have a very specific brief is to book a Handpick Appointment at our Depot, Book a Virtual Handpick or visit one of our Trader Open Days.

Q. What is your Wholesale order Shipping Policy?

Vintage Wholesale Depot are committed to providing you with a seamless shopping experience, including clear and transparent shipping information. Please review our Shipping Policy below for details on how we handle shipping and delivery of your orders.

Please always make sure that you include your name, email and phone number on your order. If the delivery location is tricky please include notes for the delivery driver.

Q. What are Your Wholesale Shipping Costs

We offer mainland UK tracked shipping for just £19.99 as standard, no matter how many boxes you get delivered! Fast and affordable and right to your door.

We also offer international shipping. Email us at hello@vintagedepot.co.uk with your address and what you'd like to purchase for a quote.

Q. What is Your Wholesale Processing Time

Orders are typically processed and shipped within 2 business days after your payment is verified. Please note that during peak seasons, around Bank Holidays, or during special promotions, processing time may be longer.

Q. What is Your Wholesale Shipping Time

Our standard shipping typically takes up to 5 business days for domestic orders and may take longer for other orders. Shipping times may vary based on your location. 

Q. Do you offer International Shipping?

Yes we do! Worldwide shipping available upon request just email the team with you wish list for a quote hello@vintagedepot.co.uk.

We offer international shipping on a case by case basis, please get in touch to enquire.

Q. I've not received confirmation of my order, what do I do?

You will automatically receive confirmation via email once your order is placed. If you have not received this you can get in touch with us at hello@vintagedepot.co.uk to request for it to be resent. Please check your junk folder before getting in touch.

Q. Can I track my order?

UK Mainland orders - Yes, once we have dispatched your order you will receive an email with your tracking number. 

Q. I've put the wrong address on my order, can you change it?

We aim to dispatch orders the same or following day so it is important you get in touch with us asap. Our collections take place around 1pm daily. 

We can do our best to intercept it but if the wrong address has been put on the order it is the buyers responsibility to retrieve the order.

Q. What is Your Return Policy?

We only wholesale business to business and not to individuals. Wholesale orders are subject to The Sale of Goods Act 1982. Online wholesale orders and wholesale handpick appointment sales are not eligible for any exchanges or refunds. Due to the nature of these sales, all items will be sold as seen and will not be available for an exchange or refund after purchase. 

We have a 14-day return policy, which means if you have any faults or discrepancies with the order you have up to 14 days after receiving your items to notify us. Please email hello@vintagedepot.co.uk include details and photographs of any problems or discrepancies with your email so we can come to swift resolve. Any resolve, including refunds, can take a further 14 days after you notifying us of any problem.

Returns are assessed and resolved on an order to order basis. Please do not send your order back without liaising with us first. Orders sent back without prior authorisation may not be refunded.

Buyer is responsible for return postage unless it is agreed that the order did not meet our grading specification as detailed above.

Got another question? Email us hello@vintagedepot.co.uk :)